Here at Staples Capital Limited, we always welcome our customers feedback whether it be positive or in some cases negative.

 

Should the feedback be negative and you wish to make a complaint, please address this to Mustafa Bilal at mbilal@staplescapital.com

 

Or alternatively by post

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Staples Capital Limited

Attn. : Mustafa Bilal

20-22 Wenlock Road

London N1 7GU

United Kingdom

 

Once Staples Capital have received your complaint, we will investigate your complaint competently, diligently and impartially, obtaining more information if required to enable us to decide how best to deal with your complaint appropriately.

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We will send you a prompt written acknowledgement of receipt of your complaint to give you the assurance we are dealing with your complaint. We will send you a final response to your complaint within 8 weeks of the date on the acknowledgement letter sent to you. During this time, you will be kept abreast of the progress and the measures being taken for the complaints resolution.

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Should you require further details on how your complaint will be handled, please feel free to contact us through the details provided above.